Shipping Times and General Information
Before we can ship, we process your order to verify availability of your product(s), shipping selections and credit card information. We will process your order within 1-2 business days and contact you if necessary. Your credit card will not be charged until your order ships.
How fast you receive your order also depends on the shipping method you choose during the order process. We offer a variety of shipping services from standard Ground Shipping to Next Day Air. All shipments of orders received on weekends go out starting on Monday, including priority shipments. All shipping time estimates are in business days. Ground Shipping is estimated to be 2-7 business days depending on your location.
Actual shipping times vary by your location, product and method. Most items ship from our warehouse in Lake Havasu, Arizona. Some items will ship directly from the manufacturer and that can take a while longer. In that case, we will email you with an update on the status of your order.
If the item you order is out of stock or will be delayed, we will email you with an update on the status of your order. Additionally, if you have requested Next Day Air, 2nd Day Air or 3rd Day Shipping, we will inform you of the delay and wait for your approval to proceed. If you wish to change your method of shipping, we can do so at your request and adjust your shipping rate accordingly. WE WILL NOT PROCEED WITH THE ORDER WITHOUT YOUR APPROVAL.
If you order more than one pair of items and we do not have all items available in stock, we will send them separately at no extra cost to you.
How will you contact me regarding my
Immediately after you place an online order we'll send an automatically generated acknowledgement.
You will receive confirmation of shipment within 1-2 business days, or be notified of any delay at that time. Availability of items is subject to stock on hand and/or availability of items from manufacturers. Credit card transactions are subject to verification by issuing bank.
Shipping Areas and Restrictions
Orders can be shipped only to locations within the U.S., U.S. protectorates, and APO/FPO addresses. Song Enterprises Inc ships to all 50 states using UPS delivery, the U.S. Postal Service and Federal Express.
If your shipping address is a P.O. box, the U.S. Postal Service (Ground Shipping option) must be used.
We recommend using 2nd Day Air or Next Day Air for shipments to Hawaii or Alaska. Ground shipping may experience significant delays and 3rd Day Shipping service is not available.
We also ship to U.S. Territories including American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Parcels sent to these locations must be travel via USPS (Ground Shipping option) and may take longer than the 5-7 business days indicated in the shopping cart.
Parcels sent to APO/FPO addresses can only be sent via the United States Postal Service (Ground Shipping option).